Description

· Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote the Hotel’s Rewards Program and provide recognition and benefits to all present members.

· Accept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests.

· Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.

· Arrive at workplace on time in full uniform prepared with tools and all equipment needed for service. Review current day’s expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment. Review the daily room availability and inform staff. Check status of departures on a daily basis. Relay all pertinent information to front desk agents, telecommunications, the following shift supervisor, and the Front Office Manager.

· Ensure all necessary reports and forms are completed daily.

· Reconcile and complete all daily front desk agents’ work.

· Run find trial balance to post rooms and close day.

· Run accounts receivable reports.

· Provide next day reports for Front Office, Housekeeping, Sales, and Executive Office as required.